Last updated: October 28, 2026

Frendzie is a marketplace, so every order is sold and shipped by an independent seller. Each seller sets their own return and refund policy, which applies to items bought from their shop.

If something is wrong with your order

  1. Contact the seller from your order or their shop page and explain what happened. Photos help.
  2. Give the seller a few days to respond and make it right.
  3. If you cannot reach the seller or cannot agree on a fix, contact us with your order number and we will step in.

Items that never arrived or arrived damaged

If an item does not arrive within the seller’s stated shipping window, or arrives damaged or not as described, you can ask for a refund even if the seller’s policy does not normally accept returns.

Custom and personalized items

Made-to-order and personalized items usually cannot be returned unless they arrive damaged or not as described.